Refund policy
At Backrooms, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.
7-Day Return Window
Customers may request a return or replacement within 7 days from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with all original packaging, accessories, tags, and inserts.
- Proof of purchase must be provided.
Non-Returnable Items
Returns will not be accepted for:
- Products showing signs of use, damage, or modification by the customer.
- Products returned without original packaging.
- Clearance, sale, promotional, or final-sale items.
- Items damaged due to misuse, mishandling, or improper care.
- Return requests made after the 7-day return period.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos showing the issue.
After verification, we may offer:
- A replacement product, or
- A full refund, at our discretion.
Return Approval
All returns require prior approval from our support team.
Backrooms reserves the right to inspect returned products before approving any refund or replacement. Returns sent without authorization may be refused.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect item, return shipping costs may be covered by Backrooms.
- For all other approved returns, the customer is responsible for return shipping charges.
Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Refund Policy.
Abuse Prevention
Backrooms reserves the right to deny returns, refunds, or replacements in cases of suspected fraud, excessive return activity, misuse of the policy, or false claims.
Contact Us
For return or refund requests, please contact:
Email: Backroomss.co.in@gmail.com
By placing an order with Backrooms, you acknowledge and agree to this Return & Refund Policy.